Support
Our friendly and dedicated support staff have in-depth knowledge of all Timegrip’s functions, and can also answer technical questions.
Our customer support service is personal and available to all our customers via telephone and email.
Support issues are reported by phone or email
Frequently asked questions
If you don’t find what you are looking for or have an additional question?
Feel free to call us or send us an email.
How fast can I get started with Timegrip?
You can start using Timegrip Standard very quickly. You will be granted access to your service 1–2 days after signing the contract.
How can I check in at work in if I don’t have a smartphone?
You can use Storefront to clock in and out of your workplace if you don’t have a smartphone or don’t want to enable access to your phone’s location.
I can’t log on to the app
If you need a new single-use password or aren’t sure of your user name or the name of the service, contact your manager or the super-user for your service.
Can I use Timegrip at home or when I’m on holiday?
Yes, as long as you have an internet connection you can use Timegrip wherever you want.
Is it possible to book a training course for new employees?
Yes, you can book a training course from one of our instructors at any time. Instruction will be given either at your location, at our own premises or via video.
How do I download the app?
The Timegrip app can be downloaded from the App Store or Play Store for IOS and Android, respectively.
Why can’t I see my work schedule in the app?
Before the individual work schedule can be made available in the app, the department manager must first approve the department’s overall work schedule.